Warranty Policy

Eleos Warranty Policy

Our Quality Promise

At Eleos, we're dedicated to delivering jewelry of exceptional quality. This warranty safeguards against any manufacturing flaws in materials or craftsmanship under normal conditions, ensuring each piece lives up to our high standards.

Credit Terms

• 0–3 months: 35% of invoice value
• 3–6 months: 20% of invoice value
• After 6–12 months: 15% of invoice value

Single Replacement Policy

Issues due to perfumes, sweat exposure, or general wear are not covered. We're here to help ensure your Eleos jewelry shines for every occasion.

Options for Unavailable Products

In the event your original item is unavailable for replacement, you're welcome to choose an alternative piece of equal value or receive store credit, keeping your options open.

What Isn't Covered

This warranty does not include coverage for excessive wear, misuse, or improper care. Regular maintenance will help your jewelry retain its beauty and durability.

Our Commitment to Customer Care

This warranty reflects our commitment to both quality and customer satisfaction. If you have questions or need assistance, our support team is here to help every step of the way.

Return or refund policy

Return & Exchange Policy for Eleos

Confirm Sizes Before Ordering

We encourage customers to double–check sizing before placing an order to help ensure you receive the right item and avoid unnecessary exchanges.

Eligibility for Exchanges

• Product Exchanges:  Exchanges are available if an item arrives damaged, defective, or incorrect. Please return items in their original packaging.
• Size Adjustments:  We do not provide exchanges for size adjustments. Please confirm your size before purchasing.
• Sales are Final:  All sales are final, with no returns or cancellations. Exchanges are accepted only for items with manufacturing defects, damage, or errors in delivery,within 7 days of receipt.
• Preference Changes: Exchanges or returns due to changes in preference cannot be accommodated.

Non–Returnable Items

• Jewelry Pieces:  All jewelry items, including earrings, are non–returnable.
• Used or Opened Items:  Items that have been opened or worn cannot be returned.
• Promotional and Sale Items:  All items purchased during special promotions or sales are final and are not eligible for return or exchange.