Privacy Policy for Eleos
Introduction
This Privacy Policy describes how Eleos ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, Eleos.co (the "Site"), or make a purchase from us.
Collecting Personal Information
When you use our Site, we collect certain details to enhance your shopping experience and facilitate orders. This information is termed "Personal Information".
Device Information
Types of Information Collected:
- Browser version
- IP address
- Time zone
- Cookie data
- Pages viewed and products interacted with
- Search terms and Site interactions
Purpose of Collection: To ensure our Site functions effectively and to gain insights for user experience optimization.
Source of Collection: Automatically collected through cookies, log files, and similar technologies.
Disclosure for Business Purposes: Shared with service providers, including Razorpay and Shiprocket.
Order Information
Types of Information Collected:
- Name
- Billing and shipping addresses
- Email address
- Phone number
Purpose of Collection: To fulfill orders, process payments, coordinate shipping, send order confirmations, and communicate with you about your purchase.
Source of Collection: Directly collected from you during the checkout process.
Disclosure for Business Purposes: Shared with Razorpay for payment processing and Shiprocket for shipping logistics.
Customer Support Information
Types of Information Collected: Any information provided when contacting us for support.
Purpose of Collection: To resolve inquiries and provide customer assistance.
Source of Collection: Directly collected from you.
Disclosure for Business Purposes: Shared with our customer support team as needed.
Sharing Personal Information
- Razorpay: Our payment gateway. Razorpay collects and processes payment information independently. You can read Razorpay's privacy policy for more details.
- Shiprocket: Our shipping partner for handling product delivery.
Behavioral Advertising
- Google Analytics: We use Google Analytics to better understand how visitors interact with our Site. To learn more about Google's data practices or to opt out, you can visit Google's privacy settings.
- Advertising Partners: We may share non–identifiable data with advertising partners to personalize offers.
You can opt out of targeted advertising through the following platforms:
- Facebook Ad Preferences
- Google Ad Settings
- Bing Ads Settings
Using Personal Information
- Offering and selling products
- Processing payments
- Arranging and fulfilling shipments
- Sending updates about new products and promotions
Minors
Our Site is not intended for individuals under the age of 18. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us for its removal.
Your Rights
For Indian Residents
- Access the personal information we hold about you
Cookies
We use cookies to enhance your experience on our Site. Cookies are small files stored on your device and help us customize your browsing experience.
Types of Cookies Used:
- Essential Cookies:Required for the Site to function properly.
- Analytics Cookies:Help us analyze how visitors use the Site.
- Advertising Cookies:Support personalized advertising.
You can manage cookies through your browser settings. Note that disabling cookies may affect certain functionalities of the Site.
Changes to This Privacy Policy:
We may periodically update this Privacy Policy to reflect changes in our practices. Any significant updates will be communicated via the Site.
Contact Us
If you have questions or concerns about this Privacy Policy, please reach out to us at:
Email:
contact@eleos.in